![]() ![]() The words make reference to a Bible book. ![]() The meanings of the words and numbers can be obscure to you. Read more: Google Pixel 3 International GiveawayĪlthough many Christians have these well-known verses committed to memory, if you are unfamiliar with the Bible, you might not even be aware that these are passages from it. “Nahum 1:7” is written on the double wrappers. You can read “Revelation 3:20” on the wrappers of the cheeseburgers and hamburgers. ![]() “Proverbs 3:5” is written on the bottom of the milkshake cups. You can read “John 3:16” on the bottom of the soda glasses. Perhaps you missed the verses entirely because they are practically invisible, but they are there. You may have noticed that the cups and wrappers had Bible scriptures on them. If you’ve ever had the good fortune to eat In-N-Out, you might have noticed something in addition to the high-quality food and fresh ingredients. A double and fries is a special kind of burger. If you’ve ever had an In-N-Out burger, you undoubtedly understand why customers wait for such lengths of time for them even if many think it’s worth it. Although California accounts for the vast bulk of the chain’s sites, it also has establishments in Texas, Oregon, Nevada, Arizona, and other states. The business takes pride in using only fresh ingredients and will not make concessions. Although it is a local staple, the hamburger restaurant has not yet expanded statewide. In-N-Out Burger is another fast food restaurant with a well-known lengthy wait. The chicken fast food franchise Chick-fil-A, which is notably closed on Sundays but almost always has a lengthy line at the drive-thru every other day of the week, is one that consistently receives high honors in these surveys. When customers are polled about their overall level of happiness, some perform better than others. The authoritative record of NPR’s programming is the audio record.Not all fast food establishments are the same. This text may not be in its final form and may be updated or revised in the future. NPR transcripts are created on a rush deadline by an NPR contractor. Visit our website terms of use and permissions pages at for further information. For NPR News, I'm John Lorinc in Atlanta.Ĭopyright © 2014 NPR. After each transaction, employees are taught to always say two words - my pleasure. LORINC: Cathy and Chik-fil-A made a name for themselves by stressing customer service. Last year Chik-fil-A earned five billion dollars and overtook KFC as the biggest-selling fast food chicken chain in the country, drawn in perhaps by the company's well-known ad campaign featuring cows on billboards and commercials urging customers to. Many customers chose to focus, instead, on the fried chicken sandwiches, the waffle fries and the sweet tea. But the controversy didn't prevent the company from continuing to grow. The comments drew protests from gay rights groups and many politicians. A few years ago he criticized gay marriage and defended what he described as the biblical definition of a family. ![]() LORINC: Cathy's son, Dan, is now chairman and president of the chain. He lived it - 'cause he could've made billions of dollars more by opening on - over the years - by opening on Sunday. LORINC: Cathy's religious beliefs inspired loyalty among many customers including Britt Kugler (ph), who keeps coming back each week.īRITT KUGLER: He really believed that it was the Sabbath and you shouldn't work on the Sabbath, and he lived it. He taught the fifth-graders at Jonesboro First Baptist. I just - I seen him every Sunday at church. VICTORIA SMITH: He was like a grandfather. LORINC: Victoria Smith has waited table for 20 years at that original diner in Hapeville, Georgia. TRUETT CATHY: It has proven to my interest financially as well as convenience of permitting our people to have Sunday off where they can forget the business and other interests - devote it to the family as well as to worship if they so choose. It was a company policy that he steadfastly defended and justified. Decades later, he and his brother opened a diner and that center became the building block of a fast food chain that now counts more than 1,800 restaurants in 40 states.Ĭathy attributed his material success to a mix of customer service, hard work and Christian values - values which drove him to keep all Chick-fil-A restaurants closed on Sunday. At eight years old, he set up a stand in his front yard and started selling six bottles of Coke for a quarter. Truett Cathy grew up during the Depression. From member station WABE, John Lorinc reports. He grew up in poverty, and he became a billionaire. Truett Cathy, the founder of Chick-fil-A. Christianity, chicken sandwiches and good customer service - that was the winning combination for S. ![]()
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